Omni Channels

Reach Customers on Every Channel, From One CRM

Email, phone, social, SMS, WhatsApp, live chat and web forms — all connected to GetBiz CRM, so every conversation lands on the right record and no message is ever missed.


How Omni-Channel Works, Step by Step

Bring every customer conversation into one CRM, with full context on every message.

Connect Channels
Link email, phone, social, SMS, WhatsApp and chat.
Unify the Inbox
See every conversation in one shared view.
Auto-Route
Assign conversations to the right owner.
Reply in Context
Respond with full contact and deal history.
Capture & Log
Web forms and every touch land on the record.

Key Highlights of Omni Channels

Benefits of Omni Channels

Every Conversation, One Place

1 One shared inbox

Every channel in a single conversation view.

2 Full context

Each message linked to the contact and deal.

3 Reply faster

Respond from the CRM without switching apps.

4 No missed messages

Auto-route and assign every conversation.

5 Meet customers anywhere

Email, phone, social, SMS, WhatsApp and chat.

6 Capture more leads

Web forms create CRM records instantly.

7 Complete history

Every touch saved on the contact timeline.

8 Better experience

Consistent, fast replies on every channel.

Every Channel You Need

Connect the channels your customers actually use.

Email

Send, receive and track email right inside the CRM.
Send & Receive
Tracked
Templates
On Record
CRM email

Telephony

Call, log and record conversations with built-in telephony.
Click-to-Call
Call Logging
Recording
On Record
CRM telephony

Social Media

Manage social messages and mentions from one place.
Messages
Mentions
One Place
On Record
CRM social media

SMS

Send and automate SMS that lands on the contact record.
Send SMS
Automate
Two-Way
On Record
CRM SMS

WhatsApp

Chat with customers on WhatsApp from the CRM.
Chat in CRM
Two-Way
Templates
On Record
CRM WhatsApp

Live Chat

Convert website visitors with live chat that syncs to CRM.
Website Chat
Convert Visitors
Syncs to CRM
Real-Time
CRM live chat

Webforms

Capture leads with forms that create CRM records instantly.
Capture Leads
Instant Records
No-Code
Auto-Routing
CRM webforms

Discover the best CRM solutions
with GetBiz Solutions today.

Pricing

Simple CRM Pricing, All the Features You Need

Standard

₹499 /user / month

For small teams getting started with CRM.

  • Lead & contact management
  • Deal pipelines
  • Email integration
  • Basic reports & dashboards
  • Web forms
Start 15 Days Trial
MOST POPULAR

Professional

₹999 /user / month

For growing sales teams that need automation.

  • Everything in Standard
  • Workflow automation
  • Sales cadences
  • Revenue forecasting
  • Advanced analytics
  • Multi-channel (SMS, WhatsApp, chat)
Start 15 Days Trial

Enterprise

Custom

For large teams with advanced needs.

  • Everything in Professional
  • Advanced process management
  • Multiple currencies
  • Custom roles & permissions
  • Dedicated success manager
  • Priority support
Book A Demo

Prices are billed annually. Need something custom? Talk to sales.


One inbox for every customer

See why teams unify their channels with GetBiz CRM.


Bring every conversation into your CRM.

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Frequently Asked Questions

What is an omnichannel CRM?

An omnichannel CRM brings all your customer conversations — email, phone, social, SMS, WhatsApp, live chat and web forms — into one inbox, linked to each contact and deal.

Which channels does GetBiz CRM support?

Email, telephony, social media, SMS, WhatsApp, live chat and web forms.

Does every message get saved to the CRM?

Yes. Every conversation on every channel is logged automatically against the right contact.